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Patient Relations and Grievances

Contra Costa Regional Medical Center wants to ensure that you receive high quality care and service, and that your rights as a patient are respected.

To help you, CCRMC has a Patient Relations Serivces Coordinator who is the liaison between the patients, facility, and providers. The Coordinator can assist you in obtaining answers to your questions and filing complaints.

The Patient Relations Services Coordinator is available from 8 a.m. to 4:30 p.m., Monday through Friday except holidays. The Coordinator's office is near the first floor Admissions Office of the Hospital.

  • 925-370-5144
  • 925-370-5992 fax
  • The CCRMC operator at 925-370-5000 can page the Coordinator.

Contra Costa Health Plan Members also have the option of calling their Member Services office at 1-877-661-6230

The Patient Accounting Department requires that all billing concerns be in writing and mailed to their Credit and Collections Supervisor at 595 Center Avenue #300, Martinez, CA 94553.